Headlines

Jamoh idolises maritime stakeholders, says customers are kings

The Eyewitness reporter

The Director General of the Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh, has declared that customer satisfaction is the focal point of the operations of the agency.

He further stated that maritime stakeholders would continue to occupy a premium position in the life of NIMASA, noting that it is the stakeholders who keep the agency and maritime business afloat.

Speaking during this year’s celebration of Customer Service Week at the Agency’s Headquarters in Lagos, Jamoh stated that investment in material assets by NIMASA would be meaningless without the staff and other external stakeholders.

He added that for every investment in material assets, there was a need for a corresponding availability of stakeholders to make such investments significant.

“Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA.

” Yes, we must invest in maritime assets acquisition. But then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”, the DG said.

Jamoh used the event to welcome the National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli, who was at the Agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the Agency,

Jamoh stressed he believe in the founding principles of SERVICOM, reiterating that public offices were the shopping floors for government businesses and that there was a need to always leave whoever goes to the floor for shopping with a high level of satisfaction.

On her part, the National Coordinator and Chief Executive Officer of SERVICOM Mrs. Akajemeli commended NIMASA for all the achievements of the Agency, particularly in the areas of stakeholders support and complaint handling system.

She applauded the NIMASA’s Maritime Stakeholders’ Experience Contact Centre (MSECC), noting that it is a world-class facility.

“We at SERVICOM are thrilled by what we are seeing in NIMASA today. The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation.

“We, therefore, urge other government parastatals to visit NIMASA leadership and learn from them.

” Your operations and individualized attention to some of my colleagues, who acted as mystery shoppers were amazing.

“We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, Akajemelisaid.

Highlights of the celebration were surprise rewards for some support staff and staff of the Agency with different gift items.

Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it.

Celebrated in the first week of October of every year, and with the theme of this year’s celebration as “Celebrate Service”, the goals of Customer Service Week are: to elicit team bonding, boost morale, reward employees for the significant work they do, and raise awareness of the value of a customer to organization’s successes.

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Headlines

MWUN threatens to picket shipping companies, terminal operators over manipulation of pension remittances of seafarers, dockworkers

Gloria Odion

The Maritime Workers Union of Nigeria(MWUN) has accused terminal operators, shipping companies and ship owners of shortchanging dockworkers and seafarers in their employment in the remittance of their pensions to the appropriate authorities.

In a statement by the union led by Comrade Francis Bunu Abi, the erring service providers were allegedly either holding back the deductions made from the salaries of their staff into the pension funds scheme or under- remitting the deductions.

The union warned of dire consequences for such act which it regarded as unethical and illegal and threatened to shut down any service provider found culpable in this illegal act.

“The leadership of the Union recently got the wind of these employers of labour and terminal operators over their acts of irregular remittance of their employees pensions to its appropriate quarters.

“Thus shortchanging the Seafarers and the Dockworkers, both categories of workers from the Maritime Workers Union of Nigeria.

“It was also learnt that some Ship Owners and Terminal Operators have allegedly stopped the remittance of Dockworkers and Seafarers’ PSA in their employ, which is a gross violation of labour laws.

” As a result, the President -General of the Union, Comrade Bunu, stated that the Union will have no other option than to descend heavily and bring to book all the earring managements of these companies working against the ethics and practices of labour rules in their various companies.

“The Delta State- born labour leader made this point known, stressing that it’s unlawful to deny workers their pensions rights either by crook or hook,; and may not hesitate to call out these Concessionaires and Shipping Companies that have defaulted in the payment of the statutory pensions of the Union Members.

“Comrade Bunu also said that these erring companies in the Maritime sector would be shut down if this ugly trend is not reversed to status quo.” the statement concluded.

Headlines

Tantita Security to bankroll 2025 OTC in USA

Gloria Odion

The foremost security provider in Nigeria, Tantita Security Services Nigeria Limited (TSSNL) has been confirmed as the official sponsor of the 2025 Offshore Technology conference scheduled to hold in Houston Texas, United States on 5-8 May , 2025 .

Executive Director, Technical and operations , Tantita security services Limited, Captain Wareddi Enisuoh in an interview with journalists on Friday, said the company attracted the OTC conference lucrative sponsorship deal in recognition of its capacity to deliver on the conference.

Founded in 1969 , Offshore Technology conference is a series of conferences and exhibitions, focused on exchanging technical knowledge relevant to the development of offshore energy resources , primarily Oil and Natural Gas.

The conference also serves as the meeting place for the brightest minds to share ideas , discuss, debate and build consensus around the most pressing challenges and innovations in the offshore energy sector.

This year’s exhibitors , speakers and attendees represent some of the highest calibre professionals from more than 100 countries .

Customs

Customs shuns N12 trillion inflated revenue target imposed by National Assembly

— focuses on realising N6.5 trillion 2025 target

Funso OLOJO

The Nigeria Customs Service may have tactically shrugged off the imposition of the N12 trillion revenue target by the National Assembly.

It could be recalled that government gave the NCS ₦6.5 trillion revenue target for 2025.

This followed the impressive revenue performance of the service in 2024 when it surpassed that year’s target of N5.07 trillion by 20.2 percent.

However , in January, 2025, the National Assembly joint committee on Finance led by its chairmen, Senator Sani Musa and Hon. James Faleke, believed that the projection of N6.5 trillion revenue target given to the customs was conservative and encouraged the NCS to aim higher.

Consequently, the joint committee slammed a whooping sum of N12 trillion as revenue target, doubling the initial N6.5 trillion projected revenue.

This humongous target sparked off an outrage among perplexed stakeholders who felt the target imposed by the law makers was outrageous and unrealistic which they feared may stretch the capacity of the customs to a breaking point and put unnecessary pressure on the men and officers of the agency.

Indication that the Customs authority may not be well disposed to the imposed target of N12 trillion by the National Assembly emerged recently when the Comptroller -General of Customs, Adewale Adeniyi, was giving account of the activities of the service in the first quarter of 2025.

While giving the analysis of the revenue performance of the service during the period under review, Adeniyi benchmarked the revenue generated by the service during the first quarter of 2025 by N6.5 trillion revenue target given by the Federal Ministry of Finance, thus jettisoning the N12 trillion imposed by the National Assembly.

“ Against our annual target of ₦6,580,000,000,000.00, the first quarter’s proportional benchmark stood at ₦1,645,000,000,000.00.

“I’m proud to announce we’ve exceeded this target by ₦106.5 billion, achieving 106.47% of our quarterly projection.

” This outstanding performance represents a substantial 29.96% increase compared to the same period in 2024, where we collected

₦1,347,705,251,658.31″ Adewale stated, while giving the analysis of the performance of the service in the first three months of the year.

Analysts believed that from the analysis of the revenue performance of the NCS in the first quarter of the year which was predicated on the N6.5 trillion revenue target, it was obvious that the service was not paying much attention to the imposed N12 trillion, but rather focusing on how to meet the more realistic target of N 6 .5 trillion.

” You can see that the CGC did not make mention of the N12 trillion imposed by the National Assembly which presupposes that the unrealistic amount is not in the reckoning of the Customs” a customs broker who plies his trade at Apapa port, said, pleading for anonymity.

” Where on earth do they want the Customs to realize such an humongous amount of money in a depressed economy, in a country where importation has plummeted due to the unfriendly policies of government?

“It is unfortunate that these people (the law makers) have lost touch with the current economic realities in the country.

” All what they are after is to witch hunt government agencies to go and hunt for money for them to share.

” If not, how could they sit down in the comfort of their air conditioned offices and imposed such amount of revenue for customs to realize.

” Of course, the pressure would be on the men and officers of the service who will in turn go after the hapless importers and their agents in the most brutal way to raise the imposed target.

” It is unfortunate that the lawmakers, who are expected to make laws that will encourage export drive of the Federal government, are those asking the customs to focus more on the import goods where such money could be realized” another freight forwarder, who did not want his name in print but based at Tin Can Island port, declared.