Headlines

CSW 2025: SIFAX Group expresses commitment to service excellence across subsidiaries

Funso OLOJO

SIFAX Group has once again demonstrated its strong commitment to service excellence and customer satisfaction as it joined organisations across the world to celebrate the 2025 Customer Service Week themed “Mission: Possible.”

The weeklong celebration, which took place across all SIFAX subsidiaries, was designed to appreciate both internal and external customers, reinforce teamwork, and deepen the company’s customer-first culture.

Mrs. Wunmi Eniola-Jegede, at the grand finale on Friday, reiterated the company’s pledge to continuously improve customer experience through staff empowerment and innovation.

“At SIFAX, our customers, internal and external, are at the heart of everything we do.

“Their satisfaction defines our success, and we will keep investing in people and processes to make service excellence a lifestyle,” she stated.

She further commended employees and customers for their loyalty and contributions to the company’s success.

She appreciated staff for their hard work and dedication, urging them to keep raising the bar in service delivery.

According to her, this is an opportunity to reflect on the company’s growth journey, appreciate those who had served faithfully, and remember colleagues who had passed on over the years.

Also speaking at the event, Mr. Oliver Omajuwa, Deputy Director, Strategy and Operations, noted that the theme “Mission Possible” captures the essence of SIFAX’s service philosophy, which views every challenge as an opportunity to excel through the right attitude and teamwork.

According to him, “There are two categories of customers — the external customers who patronise us, and the internal customers who work within the company.

“The way we treat one another internally reflects in how we treat our external customers.”

He urged staff to see colleagues as family and to ensure that personal differences never interfere with service delivery.

Earlier in the week, from Ports and Cargo Handling Services to SIFAX Logistics and Skyway Aviation Handling Company (SAHCO), subsidiaries took part in the weeklong events that showcased SIFAX’s unified customer-service philosophy.

Employees participated in scenario plays, orientation sessions, and team-building exercises designed to improve communication and responsiveness.

From the decorating of offices and customer appreciation gestures to the Role-Swap Day, where Managing Directors and Heads of Business Units took turns serving as customer service representatives, each activity was designed to help leaders and employees experience service from different perspectives.

The Group also prioritised staff well-being through a Health and Wellness Day, offering free blood pressure, sugar level, and BMI checks for staff and customers.

Health experts engaged participants in an eye-care awareness session that stressed the importance of preventive care and workplace safety, particularly for employees who work long hours on computers.

An interactive Experience Sharing Session coordinated by Mrs. Catherine Abuah, Group Head, Marketing and Chairperson of the Customer Service Week Committee, provided a platform for employees to exchange practical insights on handling customer concerns and improving internal processes.

The grand finale, featured trivia, games, and a cake-cutting ceremony.

Departmental representatives participated in friendly competitions and photo sessions that fostered unity and joy across teams.

The 2025 Customer Service Week celebration, which ran from October 6 to 10, once again highlighted SIFAX Group’s commitment to building a workplace where employees feel valued and customers receive exceptional service at every touchpoint proving that for SIFAX, Mission: Possible is not just a theme, but a culture.

Customs

Apapa Customs intercepts 25.5kg Cocaine on board Brazilian Ship

— hands over detained ship, seized drug to NDLEA

Funso OLOJO

The Apapa Command of Nigeria Customs Service has uncovered Cocaine weighing 25.5kg onboard a Brazilian ship, MV San Anthonio

The illicit drugs, packaged in 24 parcels/slabs ,were hidden in five bags found aboard the ship during customs intelligence -led checks that has resulted in the detention of the ship

Comptroller Emmanuel Oshoba,Customs Area Controller for Apapa Port Command ,lauded the discovery while describing it as a fallout of the robust synergy between the NCS and the National Drug Law Enforcement Agency (NDLEA) .

According to the Area Controller, Customs intelligence discovered that upon her departure from Brazil, which is the ship’s country of origin, she had called at ports in Honduras, Guatemala and other places suspected to be hubs for illicit drug trade.

Oshoba reiterated the NCS resolve in ensuring only legitimate trade thrives in the port of Apapa in Lagos, following a zero compromise directive by the Comptroller General of Customs, Bashir Adewale Adeniyi.

While handing over the seized drugs to the NDLEA for further action, he also announced the detention of the vessel that came into Nigeria with the cocaine.

“What has happened today, is the outcome of profiling and intelligence -led operations by the NCS and NDLEA.

“Our resolve to prevent unlawful trade is refreshed daily following the directives of the CGC.

” This seizure and detention of the ship should send strong message of warning that should resonate in the camp of perpetrators of unlawful trade within our port system.

* Customs is strengthening its synergy with all sister government agencies and no criminal or group of lawless persons can beat us here.

” As we approach the Yuletide season, we will not sacrifice national security and economy on the altar of trade facilitation.

“All consignments exiting this port into our markets or warehouses must be duly examined with the contents ascertained to be what was declared” the CAC said.

At a brief handover ceremony,in the port,the NDLEA was represented by CN Haliru Umar, Commander, Apapa Strategic Command, who formally took over the seizure from customs

Customs

My appointment as WCO chair reflects confidence of global community in NCS reforms — Adeniyi

Funso OLOJO

The Chairperson of the World Customs Organization (WCO) Council, Dr Adewale Adeniyi, said his recent election signals a broader recognition of the growing reform-driven credibility of African Customs administrations, with Nigeria’s recent modernization efforts serving as a strong example of the continent’s readiness to influence global customs policies.

Speaking exclusively on WCO Global interview session, Adeniyi said the confidence expressed in him by member nations reflects not only personal honour, but also the significant progress made by Nigeria in aligning its systems, procedures, and priorities with international best practices.

Answering questions on the WCO flagship interactive forum tagged “The Customs Exchange: Conversations with Global Customs Leaders, Adeniyi who is also, Comptroller General of the Nigeria Customs Service (NCS) said: “It’s a kind of endorsement by the global customs community that we are on track.

” We have been undertaking reforms and modernization programmes in the last two years, and this validates the direction we are taking.” he said.

He noted that Africa’s customs landscape is rapidly changing, with several administrations leveraging WCO guidance to strengthen trade facilitation, improve revenue outcomes, and enhance border security.

Nigeria’s experience, he said, demonstrates how structured reforms, supported by international frameworks, can reposition a national customs service.

Speaking further on the Nigeria experience, Adeniyi pointed to the Authorised Economic Operator (AEO) programme as one of the most transformative initiatives Nigeria has implemented with support from the WCO.

According to him, the scheme has reduced clearance times at ports, improved revenue performance and fostered trusted partnerships with compliant traders—outcomes that reflect the effectiveness of global standards when domesticated with commitment.

He described the SAFE Framework of Standards, the Time Release Study (TRS), and recent work on advance rulings as additional markers of how global customs programmes can change narratives, especially in developing economies.

Adeniyi also underscored the importance of the WCO as a stabilising force for customs administrations around the world, saying its ability to unify diverse countries around shared priorities—economic prosperity, national security, and environmental sustainability—makes it a unique institution.

He affirmed that his appointment as WCO is a honour for him and a recognition for the Nigeria Customs Service.

He disclosed that the Nigerian Customs administration has been undertaking some reforms and mordernisation programmes in the last two years.

“So it will also mean that this appointment is a kind of validation of the reforms that we are doing.

“It a kind of endorsement by the global Customs community that we are on track and we are aligning our priorities with that of World Customs Organisation”, he said.

On the appointment, he said, “I feel so excited. Of course, I know that it’s a very big responsibility on my part and on the part of Nigeria for us to shoulder this and provide quality leadership for the world Customs community

As the first Nigerian to hold the position in nearly two decades, Adeniyi said he is aware of the responsibility his chairmanship places on his country and the African region.

He pledged to use the platform to elevate the continent’s contributions while fostering an inclusive governance approach within the global customs system.

He encouraged member administrations to continue embracing diversity, describing it as the core strength that will enable the WCO to advance global trade and security objectives.

“Our uniqueness is our strength,” he said. “We must let this diversity continue to create opportunity and progress for us.” he noted.

Headlines

TransQuest magazine marks 20 years of excellence with awards, seminar in Lagos

Gloria Odion

The Quest Media Group, publishers of TransQuest monthly magazine and online platform Transquestng.com, is set to mark its 20th anniversary with One-Day Transport Seminar and Quest Awardees event on Saturday, December 6th, 2025, at Lagos Airport Hotel, Ikeja.

Billed as part of the organisation’s event to mark its 20 years of operations, the occasion will bring together major institutions and leading figures across Nigeria’s transport and maritime ecosystem for strategic dialogue, sector evaluation, and the recognition of outstanding contributors.

With the theme “Leveraging Nigeria’s Maritime Potentials to Drive Economic Growth,” the seminar will be chaired by a renowned Transport Scholar, Professor Bamidele Badejo, while Professor Iyiola Oni of the University of Lagos will serve as the main Guest Speaker, as well as Mr. Lucky Amiwero, a renowned Maritime Consultant.

According to the convener and Publisher of TransQuest magazine, Mr. Felix Kumuyi, the anniversary event reflects two decades of undiluted, consistent, watchdog-driven reportage of the maritime and transport sector.

He noted that the seminar is deliberately structured to deliver real value to national policy conversations while strengthening collaboration among stakeholders.

The event is expected to host a powerful lineup of special guests and award recipients, including the Executive Secretary and CEO of the Nigerian Shippers Council, Dr. Pius Akutah Ukeyima MON; the Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Dayo Mobereola; the Managing Director of the Nigerian Ports Authority (NPA), Dr. Abubakar Dantsoho; and the Managing Director of the Nigerian Railway Corporation (NRC), Dr Kayode Opeifa.

Also attending are top security and enforcement leaders such as ACG Mohammed Babandede, Coordinator of Zone A, Nigeria Customs Service; Commander of the Apapa Strategic Command of NDLEA; Prince Olayiwola Shittu (JP), CEO of Skelas Group; Mrs. Ezenwa, CEO of Le’look Nigeria Ltd and former Director at the Federal Ministry of Transport; Dr. Eugene Nweke.

Others include Alhaji Adetona Mobashir, Chairman and CEO of Only God is Wise Nigeria Ltd; Otunba Hakeem Olanrewaju, Chairman of the Customs Consultative Council; as well as Customs Area Controllers including Compt. Frank Onyeka of Tin can Command, Compt. Godwin Otunla of Murtala Mohammed Airport Command, Compt. Emmanuel Oshoba of Apapa Command, Compt. Joe Anani of PTML Command, Compt. Wale Adenuga of Seme Command, among others.

The event will feature a thought-provoking symposium, interactive discussions, and presentations of awards to organisations and individuals who have demonstrated exceptional leadership and impact in the nation’s transport and maritime sectors.

Kumuyi added that beyond honouring industry trailblazers, the ceremony aims to deepen collaboration, promote best practices, and stimulate reforms needed to unlock Nigeria’s maritime economic potential.