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NSW: a platform of pains, tears as importers, agents recount bitter experiences

Funso OLOJO,  Editor
The National Single Window (NSW), a digitalized single trade platform meant to be a one- stop- shop for faster and seemless platform for goods clearance at the Nigerian ports, is gradually turning into a single window of pains, tears and lamentation for the trading public.
Initiated by the Federal government to boost trade facilitation at the ports through harmonization of all the trading platforms and their agencies into one single platform, the NSW was launched with fanfare on March 24th, 2026.
Its launch was met with expectations and high hopes by importers, exporters and the clearing agents who believed and hoped the digital platform will put an end to delays in good clearance, enhance faster and seemless cargo clearance and lead to reduced cost of doing business at the ports.
However , the reverse has been the case ever since the digital platform went live on March 27th, 2026.
It has been a tale of woes and lamentation from the members of the trading public who claimed the platform, which was supposed to enhance their transactions, has come to distort the clearing process it is meant to improve.
The introduction of the platform has triggered system glitches which have made it difficult for transactions and entries to be uploaded on the NSW platform in real time, thereby trapping goods at the ports that are daily accumulating demurrages.
For the little entries being uploaded on the portal, it has been marked by long and agonizing delays with attendant costs.
At the one -day seminar organized by a group of maritime journalists under the aegis of Media Anti-Corruption Initiative (MACI) held on Wednesday, April 15th, 2026 in Lagos, participants came hard on the NWS steering committee Chairman, Dr Zacch Adedeji, the project  National coordinator, Tola Fakolade and the whole team for poor preparations and sensitisation of stakeholders.
They claimed that if adequate trials of the new single electronic platform was done, all the so -called teething problems which have now hobbled the performance and efficiency of the new initiative could have been identified and resolved before the launch date.
” But because they are more interested in keeping to the first quarter of 2026 deadline given to them by President Bola Ahmed Tinubu, they paid little attention to details” one of the speakers at the seminar alledged.
At the MACI seminar, under the theme: National Single Window: Strategies to avert failure, importers, exporters and customs licensed agents recounted their unpalatable experiences under the NSW regime.
Alhaji Akeem Adebayo Ayobiojo, a freight forwarder and one of the speakers at the event, gave a vivid details of the agonizing delays they were being subjected to under the NSW .
He disclosed that at NAFDAC and SON offices, two of the government agencies operating under the NSW, there is a backlog of documents waiting to be uploaded  on the NSW platform.
For instance, he said there are more than 5,000 SON CAPS certificates waiting to be uploaded into NSW platform.
“As Customs Licensed Agents and freight forwarders, we know what we have experienced and still experiencing under the NSW project.
” We have been having issues of uploading our documents of NAFDAC and SON on the NSW platform.
” Last week Monday, I and my colleague went to SON office to go and lodge complaint about our inability to upload our SONCAP certificate on the NSW platform and we were told that they have over 5,000 such documents in their system waiting to be uploaded on the NSW platform.
“We could not upload the document until Thursday , about a week delay.
“We have similar issue with NAFDAC. We went to NAFDAC office at Oshodi where they directed us to their Yaba office and they  told us that  they have similar delays.
“NAFDAC had  to create a special platform in their office where they collate the backlog of documents meant to be uploaded on NSW platform.
“It took us days before we could also upload our NAFDAC documents on NSW platform.
” This has been the daily occurrence since the project commenced as we experience delays, demurrages .
” There are other challenges like that which we are still grappling with under the NSW on daily basis” Alhaji Ayobiojo declared in an agonizing voice.
Dr Segun Musa, a frontline importer, freight forwarder and the National President of the National Association of Government Approved Freight Forwarders( NAGAFF) pointed out that lack of proper training and capacity building by NSW project team has caused the present hardship being experienced by members of the trading public.
Dr Musa, who spoke through his representative, Dr Mark Onuchi, in his lead paper at the seminar, expressed fears that if these issues are not tackled with all seriousness they deserve, the NSW project might be ‘dead on arrival’.
” Neglecting these basics had spelt dooms for many such initiatives.
“As UNCTAD reports warn, about 70 percent of trade facilitation efforts falter when training and capacity are inadequate.
“We cannot afford Nigeria’s NSW to be “dead on arrival”, he warned.
To make the NSW succeds, Musa advised that government should prioritize system and infrastructure upgrade, training of key personnel such as port managers, customs officers and other relevant stakeholders.
“A holistic reform is required to aggressively champion the needed impact if Nigeria must succeed.
“To avert failure, we must master the fundamentals. First, training state actors is crucial.
“Trade facilitation literature shows inadequate training underlies the
majority of failed implementations (UNCTAD, 2022).
“Customs officials, port managers and other key personnel need in-depth, hands-on workshops on the
new system’s functions.
“Second, a holistic policy framework is required. Our NSW  must integrate customs, ports, health, environment and industry regulations.
“Evidence suggests that integrated policy reforms can boost trade throughput by roughly 20–30 percent.
“Without alignment (e.g., contradictory agency rules), delays will persist despite new software.
“Third, infrastructure readiness is non-negotiable. In Africa, fragmented road and logistics networks already impose a heavy toll – on the order of ~2% of GDP
annually.
“Nigeria loses a significant portion of potential growth to bottlenecks at
ports, roads, and power supply.
“We must parallel NSW software with physical upgrades: reliable broadband at every border checkpoint, 24/7 electricity at processing centers, and sufficient warehousing at ports.
” Fourth, system automation and interoperability must be end-to-end”
” The time to act is now: let us invest in training, integrate our policies, build robust infrastructure, digitize end-to- end, and enforce integrity.
“By doing so, we will ensure the Single Window is not just launched, but launched for success” Dr Musa observed.
The Customs representative at the event expressed fears that if these delays as being experienced by the freight forwarders under the NSW persist, it may affect the capacity of the Customs to meet its 2026 revenue target.
These delays have trapped some cargoes at the terminals where they are daily accumulating demurrages.
The NSW team led by its Steering committee Chairman, Dr. Zacch Adedeji, had last week sought the intervention of the Nigerian Shippers’ Council to prevail on the terminal operators to waive demurrages on the cargoes caught in the system glitches triggered by the NSW.
Stakeholders at the MACI event confirmed that they are yet to see the impart of such appeal as the terminal operators are yet to acceed to the request of the NSW team for waivers.
PTML, one of the terminal operators, has unequivocally told the project team that its request for waivers will only be processed to determine the category of cargo that will enjoy the grace as the terminal was not ready to grant blanket waivers.
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Headlines

NIMASA flaunts automation process of Nigerian ship registry at 2- day webinar with stakeholders

Funso OLOJO Editor 

The Nigerian Maritime Administration and Safety Agency (NIMASA) will host a two-part stakeholder webinar on October 6 and 8, 2026, to showcase the ongoing automation of the Nigerian Ship Registry as part of efforts to modernise ship registration services and enhance the competitiveness of the Nigerian flag.

The webinars will provide shipowners, operators, maritime professionals, financial institutions, insurers and other stakeholders with insights into the new digital registration platform and its potential to significantly improve the speed, transparency and efficiency of ship registration and related services.

The automated system is designed to enable 24/7 access to registration services, streamline application and approval processes, and facilitate faster issuance of electronic certificates, thereby reducing administrative delays associated with conventional paper-based procedures.

A key feature of the platform is its capacity to provide secure, real-time tracking of ship mortgages and related registry transactions. This will strengthen transparency and provide greater visibility for stakeholders, including financial institutions and other parties involved in vessel financing.

The automation initiative is also expected to make interaction with the Nigerian Ship Registry more seamless for local and international shipowners, while improving the Agency’s ability to deliver efficient, responsive and globally competitive flag-state services.

Speaking on the initiative, the Director-General/Chief Executive Officer of NIMASA, Dr Dayo Mobereola, said the automation of the Ship Registry was part of the Agency’s broader commitment to transforming the Nigerian flag and creating an enabling environment for increased participation in the global shipping industry.

“The automation of the Nigerian Ship Registry represents a significant step in our commitment to providing efficient, transparent and globally competitive services to shipowners and other maritime stakeholders.

“Our objective is to make the Nigerian flag more accessible, responsive and attractive through technology-driven processes that meet international standards,” Mobereola declared.

The ongoing user-testing phase is focused on validating the platform’s functionality, security and user experience ahead of its official deployment.

NIMASA said the webinars would also provide an opportunity for stakeholders to understand the platform, experience its key features and provide feedback as the Agency moves towards full implementation.

The Agency is inviting shipowners, ship managers, maritime professionals, financial institutions, insurers, legal practitioners, classification societies and other interested stakeholders to participate in the webinars.

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Headlines

NRC joins global community to celebrate customers’ loyalty 

Funso OLOJO, Editor 

For the first time in its 128 years of existence, the Nigerian Railway Corporation(NRC)  joins the global community to commemorate 2026 Customer Service Week from October 5 to 9, with a renewed commitment to putting passengers at the centre of its operations.

The week, being celebrated under the theme, “The Extra Mile,” marks a significant milestone for the 128-year-old Corporation, which is observing Customer Service Week for the first time in its history.

For the NRC, the celebration goes beyond appreciating its passengers. It is also an opportunity to recognise employees who have demonstrated exceptional commitment to service delivery while reinforcing a culture of customer-centricity across the Corporation.

The initiative is in line with the vision of the Managing Director of the NRC, Dr. Kayode Opeifa, who has consistently emphasised the need to place passengers at the heart of the Corporation’s operations and improve their overall travel experience.

Opeifa said the experiences of the Corporation in recent times had further underscored the importance of listening to customers and responding more effectively to their needs.

“Customers are at the heart of everything we do. Their feedback, trust and partnership challenge us to keep improving and delivering value every day.

“Customer Service Week is an opportunity to recognise that relationship and remind ourselves that great service must go beyond expectations,” he said.

According to the NRC, the theme, “The Extra Mile,” reflects the changing expectations of modern train passengers and the need for service providers to go beyond routine obligations.

Going the extra mile, the Corporation noted, could mean listening more attentively to passengers, resolving complaints more quickly, providing clearer and timely information, anticipating customer needs, simplifying processes or demonstrating empathy when it matters most.

The NRC said the commitment would apply across all its operational areas nationwide, with emphasis on providing passengers with a consistent, responsive and dependable experience regardless of where or how they interact with the Corporation.

The Corporation also pledged to strengthen its customer-feedback mechanisms and establish a closer link between passenger insights and continuous improvements in service delivery.

It said its objective was to ensure that exceptional customer service becomes an everyday practice rather than an activity reserved for Customer Service Week.

“Every interaction presents an opportunity to listen better, respond faster, show genuine care and create greater value for our customers,” the Corporation stated.

For the NRC, therefore, “The Extra Mile” is more than a theme for a week-long celebration. It represents a commitment to making every passenger interaction count and ensuring that customers enjoy a safer, more responsive and rewarding experience throughout their journey on Nigerian trains.

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Commentaries

Our Oceans, Our Wealth: The real benefits of  new fishing port

Monday Discourse with Nasiru Ibrahim 

Nigeria has a very long coastline, but we have ignored our oceans for decades. Our major sea gateways, from Apapa to Port Harcourt, are mostly built to handle crude oil exports and heavy manufacturing containers.

Meanwhile, the local fishing industry—which has the capacity to feed the entire nation and create vast wealth—has been left to survive entirely on its own.

This is why the recent announcement by the Managing Director of the Nigerian Ports Authority (NPA), Dr. Abubakar Dantsoho, makes a lot of sense.

Speaking through a representative at the National Conference on Sustainable Fishing in Lagos, the NPA boss stated that Nigeria plans to build a specialized fishing port to finally harness the true value of our ocean resources.

As the country tries to grow its marine and blue economy, this move is completely long overdue.

For a very long time, Nigeria has suffered from an intense oil blindness, focusing all investments on petroleum while ignoring the massive economic potential floating right on our waters.

Right now, our deep seas are teeming with valuable fish, but because we lack proper docks, specialized marine structures, and secure landing sites for large fishing vessels, foreign ships enter our territory and steal our marine resources every single year.

A dedicated fishing port will change this entirely. It will give our local operators and commercial fishing trawlers a safe, modern, and legally protected base to harvest, dock, and process their catch.

Instead of letting foreign poachers dominate our waters, a specialized port ensures that Nigeria profits directly from its own geographical blessings.

We cannot talk about maritime infrastructure without looking at the kitchen table, especially since the average Nigerian family is facing a massive food crisis.

Severe inflation has turned basic proteins like fish and beef into luxury items that ordinary people can no longer afford.

A specialized fishing port will help fix this supply chain problem. The NPA’s plan involves creating dedicated fish terminals equipped with modern cold-room facilities, meaning local fishermen can preserve their catch immediately without it spoiling on the high seas.

When fish can be safely stored and transported into local markets without rotting, the overall supply goes up. When supply goes up, the price goes down, helping ordinary citizens put affordable protein back on their dining tables.

Furthermore, a modern fishing port is much more than just a place to park boats; it is a full-scale industrial business hub.

Building a specialized facility will spark immediate economic activity along our coastlines, naturally attracting seafood processing factories, boat repair yards, ice-making companies, and specialized transport networks.

This infrastructure will create thousands of genuine jobs for young people, refrigeration technicians, boat mechanics, and market women who dominate the local seafood trade. It bridges the gap between rural, traditional fishing and modern, industrial maritime commerce, bringing life back to struggling coastal communities.

The NPA has presented a great vision, and using a Public-Private Partnership model to fund it is a smart strategy.

But as Nigerians, we know our main problem is never a shortage of good plans—it is making those plans actually happen on the ground.

If this fishing port is going to transform our economy, the government must move quickly from conference papers to physical construction. We need to see real investments start on our coastlines.

Utilizing our ocean resources is one of the smartest ways to build a country that does not rely solely on oil. It is time to stop looking at our waters as just shipping lanes, and start treating them as the goldmines they really are.

Ibrahim Nasiru, a public affairs analyst, writes from Abuja.

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