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For Single Window to succeed in Nigeria, no single agency should perceive it as sole mandate but national project — Adeniyi advises

Funso OLOJO
The Comptroller-General of the Nigeria Customs Service, Adewale Adeniyi, has warned against wrong perception of the National Single window project as a sole mandate of a single agency of government but a national project backed by unwavering support of government and all stakeholders.
The Customs boss, who was speaking on Tuesday, January 28th, 2025 during the launch of the National Single window project in Lagos, revisited the various reasons why past efforts at floating the project have failed.
He therefore advised that for the latest effort to succeed, all stakeholders, including agencies of government, should see the project as a national treasure backed by singleness of purpose.
Represented by the Head of Customs Information and Communications Technology (ICT), Deputy Comptroller of Customs, Kikelomo Adeola, Adeniyi said stakeholders collaboration and constant engagement should be at the heart of the implementation of the project and not over reliance on technology.
It could be recalled that inter- agencies rivalry and competition over who should warehouse the project has scuttled the previous exercise over a decade ago.
According to the World Customs Organisation (WCO), a Single Window (SW) is a trade facilitation concept that enables traders and businesses to submit standardised information and documents through a single entry point to fulfil all regulatory requirements related to import, export, and transit.
It simplifies and streamlines interactions with government authorities, thereby improving efficiency and reducing costs and delays in cross-border trade.
Since 2014, Nigeria has made efforts twice to create and implement the Single Window without success.
Adeniyi  however believed that  for the National Single Window to work in Nigeria, all relevant agencies in the country’s trade and revenue system “must embrace a singular purpose backed by an unwavering government support, ensuring that the single window is not perceived as sole mandate, but as a national strategy supported by all stakeholders, including the private sector, financial institutions, and regulatory agencies.”
According to him “The centrality of customs in this ecosystem is undeniable, but success requires a symbiotic relationship where each stakeholder plays its path with precision and commitment technology has often been cited as the cornerstone of the single window system but technology alone is not the solution.
“The deployment of advanced digital platforms must be accompanied by meticulous process reengineering, capacity building, and proper change management.
“Past efforts in Nigeria have failed due to over-emphasis on technology without adequately addressing the human and operational dimensions.
“A successful single window system must reflect the peculiarities of Nigeria’s trade environment, incorporating user friendly designs, inter-operability with existing systems and scalability to accommodate future growth.”
 He said that past attempts to build the National Single Window failed due to challenges ranging from fragmented technological systems and institutional bottlenecks to misaligned stakeholder expectation and inadequate physical and technological infrastructure.
“While these obstacles have slowed our progress, they have also provided invaluable lessons that shaped the roadmap for future sources.
“A critical reflection on past attempt reveals the necessity of a unified vision driven by strong political will and institutional committee, fragmentation in leadership and inconsistent policy direction, which undermined the effectiveness of earlier initiatives,” he noted.
He emphasised that continuous stakeholder engagement must be at the heart of the implementation process, adding that previous initiative suffered from limited collaboration and inadequate communication, which bridge the trust gap and soften resistance among stakeholders.
“So a successful single window system must prioritize inclusivity with active consultation and collaboration among government agencies, private sectors, and development partners.
“This development must include consultation and involve co-creation where stakeholders actively contribute to system design and evaluation,” the CG said.
“As we forge ahead, we must harmonize the legal landscape. Eliminating redundancy is an ambiguity while instituting and possible policies that promote transparency , accountability and efficiency.
“This legal alignment will not only facilitate system implementation, but also booster Nigeria compliance and international trade agreements and standards,” he added.
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Analyses

The invisible toll gates:Why National Single Window is Nigeria’s ultimate economic battleground

Monday Discourse with  Ibrahim Nasiru
Walk into any market in Nigeria today, from the commercial hubs of Lagos to the roadside stalls in Yola, and ask why a bag of rice or an imported spare part costs three times what it did last year.
The typical public commentator will blame global inflation, floating currencies, or macro-economic shocks.
But those who understand logistics know the real truth lies buried under layers of paper, manual stamps, and artificial delays at our seaports.
Nigeria’s international trade is suffocating not from a lack of deep water, but from a deliberate design of convenience.
The recent operational rollout of the National Single Window (NSW) has triggered behind-the-scenes panic among Port cartels, and for good reason.
For decades, keeping our clearing processes fragmented, manual, and dependent on desk-to-desk human interaction was the perfect business model for syndicates.
When cargo dwell times drag on for 21 days, those delays are money in the pockets of the gatekeepers and a death sentence for local businesses.
Let us look at the raw field realities. The push by the Nigeria Customs Service to aggressively crash clearance times down to global 48-hour standards is meeting fierce internal resistance.
Why? Because a unified digital ecosystem means you cannot easily manipulate documentation, hide illicit cargo, or demand “mobilization fees” before signing off a container.
The outcry and protests from certain freight-forwarding syndicates aren’t about technical glitches; they are about the sudden closure of invisible toll gates.
This is exactly why governance at our national gateways can no longer be left to the mercy of transactional bureaucratic habits.
Building deep-sea infrastructure like Lekki Port is a massive physical achievement, but concrete and cranes are useless if the administrative processes at the gate remain backward.
 Real structural reform requires turning our Ports into automated, friction-free pipelines that prioritize production over rent-seeking.
If Nigeria wants to survive this fiscal squeeze, the National Single Window cannot just be treated as another glossy IT project launched in Abuja.
 It requires unyielding administrative enforcement to completely dismantle the corrupt cartels managing the manual desk chains.
The invisible toll gates at our Ports must be completely demolished, and that exact same structural discipline must be scaled across our border stations and trade corridors.
The era of managing international trade with 20th-century paper trails is dying. The future belongs to the builders of automated, transparent systems.
Chief Ibrahim Nasiru, a public affairs analyst,  writes from Abuja 
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Headlines

NANTA Exco embarks on seven-day Ghana retreat, fam trip to deepen regional tourism partnership

Gloria Odion, Reporter

The National Executive Council (NEC) of the National Association of Nigeria Travel Agencies (NANTA) has commenced a seven-day executive retreat and familiarisation (fam) trip to Ghana, hosted by Safari World, as part of efforts to strengthen regional tourism partnerships and expand cross-border travel opportunities.

The NANTA delegation was received at Safari World Homes in Accra by the Chairman of the Safari World Group, Mr. Ernest Gyekye, who expressed delight at hosting the Nigerian travel trade leaders.

He assured the delegation of a memorable experience throughout their week-long stay.

Speaking on the significance of the visit, NANTA President, Mr. Yinka Folami, described the retreat and familiarisation tour as a strategic initiative aimed at fostering stronger business relationships and promoting collaborative tourism development across Africa.

“This mission is not a leisure trip,” Folami said. “It is a deliberate step to implement and expand our association’s marketing advocacy for Nigerian brands across borders.”

He noted that Nigeria and Ghana share deep historical, cultural and commercial ties that should be leveraged to drive tourism growth on the continent.

“Nigeria and Ghana share history, culture, trade and people. The future of our tourism cannot be built in silos,” he said.

“This retreat is about moving from policy to practice—creating real products, real partnerships and real movement of travellers between Accra and Lagos.”

As part of the programme, the NANTA executives will engage in strategic business-to-business (B2B) meetings with their Ghanaian counterparts, tour key tourism destinations under the Safari World brand, and participate in cultural exchange activities designed to promote stronger bilateral tourism cooperation.

The itinerary spans Safari World’s three flagship destinations, including Safari Homes in Accra, the Aqua Safari riverfront experience, Safari Island Cruise, Safari Nautica, and Safari Recreation and Sports facilities in Ada, as well as the Safari Valley Eco Resort and Safari Eco Park in Dawu.

Operating under the brand promise, “One World, Three Destinations, Over 20 Unique Experiences,” Safari World is leveraging the visit to strengthen its footprint in the Nigerian travel market while positioning Ghana as a premier destination for leisure tourism, conferences, group travel, family holidays and premium tourism experiences.

A major highlight of the visit will be the Executive Dinner scheduled for July 21 at the Safari Valley Eco Resort, where key stakeholders from Nigeria and Ghana’s tourism industries will deliberate on strategies for deepening travel trade and advancing regional tourism development.

The familiarisation tour is expected to provide NANTA’s leadership with first-hand knowledge of Safari World’s tourism offerings, paving the way for the development of attractive travel packages and stronger business partnerships that will benefit Nigerian travellers and the wider West African tourism industry.

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Customs

Ogun Customs spurns claims of Smugglers’ takeover of Idiroko–Sango Ota trading Route

Funso OLOJO, Editor

The Ogun I Area Command of the Nigeria Customs Service (NCS) has dismissed as false reports alleging that smugglers had taken over the Idiroko–Sango Ota trading route in Ogun State, describing the claims as a deliberate misrepresentation of a traffic incident.
In a statement issued by the Command’s Public Relations Officer, Superintendent of Customs (SC) Chado, the Command clarified that the traffic gridlock on the route resulted from the breakdown of an articulated commercial trailer after it fell into a badly deteriorated section of Atan Road, temporarily obstructing the free flow of traffic.
According to the Command, the vehicles caught in the ensuing congestion were legitimate commercial trucks transporting red palm oil to various local markets and had no connection whatsoever with smuggling activities.
It explained that the large number of heavy-duty trucks trapped in the gridlock may have led some members of the public to wrongly conclude that smugglers had taken over the road.
“The reports that smugglers blocked the road are inaccurate. The disruption resulted from a road accident and poor road conditions. The vehicles involved were lawful commercial vehicles transporting red palm oil for legitimate trade,” Chado stated.
The Command urged journalists, social media users and the general public to verify information before disseminating reports capable of creating unnecessary panic or undermining public confidence in security agencies.
Observers within the border trade sector noted that the allegation does not reflect the prevailing security situation within the Ogun I Area Command, where anti-smuggling operations have been intensified under the leadership of the Acting Customs Area Controller, Comptroller O.O. Afeni.
Since assuming office, Comptroller Afeni has strengthened intelligence-driven surveillance, enhanced collaboration with other security agencies and host communities, and sustained pressure on economic saboteurs operating along the Ogun border corridors.
These measures, according to stakeholders, have resulted in significant seizures of prohibited goods and reinforced the Command’s resolve to safeguard Nigeria’s economy and territorial integrity.
Maritime and border trade stakeholders also cautioned against the spread of unverified information capable of undermining the efforts of security personnel or creating a false impression of lawlessness in border communities.
They stressed that while combating smuggling remains an ongoing responsibility, responsible and accurate reporting is equally critical to ensuring that operational achievements are not overshadowed by misinformation.
The Ogun I Area Command reaffirmed its commitment to sustaining its anti-smuggling campaign while facilitating legitimate cross-border trade in line with the statutory mandate of the Nigeria Customs Service.

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