Headlines
Shippers’ Council launches service charter, customer care policy handbook

Opeyemi Adesogbon
In a bid to boost effective service delivery, the Servicom Unit of the Nigerian Shippers’ Council (NSC), on Wednesday 30th March, 2022 launched the agency’s Service Charter and Customer Care Policy Handbook.
The launching was held at the NSC’s Headquarters in Lagos.
The Executive Secretary and Chief Executive Officer of the Council, Hon. Emmanuel Jime, said it is when people are aware of what they expect in terms of obligation and services that they measure the performance.
The NSC boss was represented at the event by the Director, Regulatory Services Department of the Council, Ms Ifeoma Ezedinma.
![]() She commended Servicom Unit for the concerted effort the staff put into ensuring good service delivery to the Council and its stakeholders,adding that the newly-launched Service Charter would further enhance service delivery.
The National Coordinator and Chief Executive Officer of Servicom, Presidency, Dr. Nnena Akajemeli commended past and present nodal officers of the NSC for the publication of the Service Charter and Customer Care Policy Handbook.
Dr. Akajemeli called for wider publicity of the Service Charter and Customer Care Policy Handbook on NSC’s platforms and as well as sensitization of the personnel of Servicom on their roles and responsibilities towards the implementation of the Charter.
According to her, the encomiums by stakeholders in the maritime sector about the activities of NSC was a testimony to the fact that the agency is doing well in the areas of service delivery.
The Chief Executive Officer of the Hallmark Investment, Alhaji Nofiu Inaolaji, a freight forwarder, lauded the Council’s activities as Port Economic Regulator.
Alhaji Inaolaji said that the Council has been critical to their success as freight forwarders operating at the ports.
He said, “I have been with Shippers’ Council for the past twenty years. I am always impressed with the way and manner that the staff carry out their assignments.
“They are dedicated, focused and up to the task. I have seen this in several meetings we had with the Council. In fact, It is only NSC that puts us on our toes when it comes to issues”.
The Director, Human Resources Management Department of the Council, Mrs. Adaku Okam, said that the launching of Service Charter was a step in the right direction.
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Headlines
Edward Osagie, NIMASA spokesman, shines at 2025 National Spokespersons’ Awards in Abuja

–— emerges outstanding spokesperson in Marine and Blue Economy sector
Oyewale emerged winner in a highly competitive category that included Presidential Spokesman, Mr. Bayo Onanuga and Josephine Adokuru Mudasiru of the Federal Capital Development Authority, FCDA.
The Chairman of the award’s Adjudication Committee, Dr. Shaibu Husseini, while commending the nominees, emphasized that the selection process was rigorous and driven by merit.
Oyewale stood out for his infusion of finesse in strategic communication, skillful workmanship, impactful media engagements and consistency in the excellent projection of the EFCC’s image and in enhancing public understanding of the Commission’s mandate and activities.
Other winners from other categories include: Olufemi Soneye (NNPCL) as Distinguished Spokesperson of the Year (Oil and Gas), Nigerian Customs Service as Best Corporate Spokesperson Team, Kashifu Inuwa (NITDA) as Most Supportive CEO to Spokespersons (Public Sector), Femi Babafemi (NDLEA) as Outstanding Spokesperson (Security Services).
Soneye (NNPCL) beat ACP Olumuyiwa Adejobi of Nigeria Police, Igo Weli-Shell Petroleum, Olumuyiwa Akande, SIFAX Group and Osagie Edward-NIMASA to emerge Spokesperson of the Year.
In his remarks, Joshua Audu Gana, Member House of Representatives congratulated the organizers for identifying and rewarding the outstanding communicators across various sectors.
The Special Guest of Honour, Chairman, House Committee on Media and Public Affairs, Hon. Akintunde Rotimi Jr, emphasized the need for institutions and organizations to involve spokespersons in policy formulation and decision-making processes, noting that spokespersons should be equipped with first-hand knowledge of key issues so as to enhance their effective and accurate public communication.
The National Spokespersons Awards is Nigeria’s foremost platform for celebration of excellence in public relations, strategic communication, and media management.
The award is an annual celebration of individuals and organizations that demonstrate professionalism, innovation, and impactful public communication.
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