Headlines

Jamoh idolises maritime stakeholders, says customers are kings

The Eyewitness reporter

The Director General of the Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Bashir Jamoh, has declared that customer satisfaction is the focal point of the operations of the agency.

He further stated that maritime stakeholders would continue to occupy a premium position in the life of NIMASA, noting that it is the stakeholders who keep the agency and maritime business afloat.

Speaking during this year’s celebration of Customer Service Week at the Agency’s Headquarters in Lagos, Jamoh stated that investment in material assets by NIMASA would be meaningless without the staff and other external stakeholders.

He added that for every investment in material assets, there was a need for a corresponding availability of stakeholders to make such investments significant.

“Today, we at NIMASA are celebrating our existence. We are celebrating our existence because without you, our stakeholders, there will be no NIMASA.

” Yes, we must invest in maritime assets acquisition. But then, we know that in spite of the level of investment in both tangible and intangible assets by NIMASA, without the stakeholders, such investments will be meaningless”, the DG said.

Jamoh used the event to welcome the National Coordinator and Chief Executive Officer of SERVICOM, Mrs. Nnenna Akajemeli, who was at the Agency to celebrate with the staff, noting that adherence to NIMASA’s core values was necessary to guarantee mutual satisfaction of both internal and external stakeholders of the Agency,

Jamoh stressed he believe in the founding principles of SERVICOM, reiterating that public offices were the shopping floors for government businesses and that there was a need to always leave whoever goes to the floor for shopping with a high level of satisfaction.

On her part, the National Coordinator and Chief Executive Officer of SERVICOM Mrs. Akajemeli commended NIMASA for all the achievements of the Agency, particularly in the areas of stakeholders support and complaint handling system.

She applauded the NIMASA’s Maritime Stakeholders’ Experience Contact Centre (MSECC), noting that it is a world-class facility.

“We at SERVICOM are thrilled by what we are seeing in NIMASA today. The environment, level of professionalism exhibited by staff, customer-centric orientation and attitude, as well as the energies we have noticed and experienced are all worthy of emulation.

“We, therefore, urge other government parastatals to visit NIMASA leadership and learn from them.

” Your operations and individualized attention to some of my colleagues, who acted as mystery shoppers were amazing.

“We must confess our happiness and we are proud we are part of the celebration. We are part of this history”, Akajemelisaid.

Highlights of the celebration were surprise rewards for some support staff and staff of the Agency with different gift items.

Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it.

Celebrated in the first week of October of every year, and with the theme of this year’s celebration as “Celebrate Service”, the goals of Customer Service Week are: to elicit team bonding, boost morale, reward employees for the significant work they do, and raise awareness of the value of a customer to organization’s successes.

Related Topics:featured Jamoh idolises stakeholders

Up Next

Theeyewitness photo! Sambo celebrates Jamoh over national honour (Photo)

Don't Miss

EU applies fresh sanctions on Russia

Click to comment

Headlines

NIWA partners ICPC to strengthen internal transparency in its operations

Gloria Odion, Maritime Reporter

The National Inland Waterways Authority (NIWA) has announced new strategies aimed at improving its operational system and enhancing collaboration with key stakeholders as part of efforts to boost efficiency and accountability.

Speaking at a post event Press Conference at NIWA Headquarters Lokoja, the Acting Managing Director, Umar Yusuf Girei, while answering questions from journalists stated that, the organization convened a two -day Executive and Anti-Corruption training with the theme “Strengthening Integrity and Revenue System in Inland Waterways Management” organized for Board Members, Management and Area Managers and also 2026 NIWA Management Retreat in Abuja.

The Acting MD noted as part of the Renewed Hope Agenda of President Bola Ahmed Tinubu,with the support Adegboyega Oyetola, Minister of Marine and Blue Economy, the Authority is focused on aligning institutional goals in ensuring better service delivery to Nigerians.

He further said, as part of its anti-corruption drive, the Management held discussions with the Independent Corrupt Practices and Other Related Offences Commission (ICPC) to explore measures for strengthening transparency within its operations.

Girei therefore, assured staff that the ongoing reforms under his watch would translate into improved service and better working conditions.

“NIWA remains committed to continuous improvement and stakeholder engagement and the reforms are expected to enhance both internal performance and public confidence”. he stated.

Headlines

Navy appoints new Maritime Guard Commander for NIMASA

Gloria Odion, Maritime Reporter

The Chief of the Naval Staff, Vice Admiral Idi Abbas, has approved the appointment of Commodore Reginald Odeodi Adoki as the Commander of the Maritime Guard Command at the Nigerian Maritime Administration and Safety Agency (NIMASA).

Commodore Adoki takes over from Commodore H.C Oriekeze who has been redeployed.

Commodore Adoki, a principal Warfare Officer specializing in communication and intelligence, brings onboard 25 years experience in the Nigerian Navy covering training, staff and operations.

As a seaman, he has commanded NNS Andoni, NNS Kyanwa and NNS Kada.

It was under his command that NNS Kada under took her maiden voyage, sailing from the country of build (the United Arab Emirates) into Nigeria.

He was commissioned into the Nigerian Navy in 2000 with a BSc in Mathematics.

He has since earned a Masters in International Law and Diplomacy from the University of Lagos and an M.Sc in Terrorism, Security and Policing at University of Leicester, England.

He is currently pursuing a Ph.D in Defence and Security Studies at the National Defence Academy (NDA).

He is a highly decorated officer with several medals for distinguished service.

Welcoming the new MGC Commander to the Agency, the Director General, Dr Dayo Mobereola, expressed confidence in Adoki’s addition to the team, emphasising that it will further strengthen the nation’s maritime security architecture given his vast experience in the industry.

The Maritime Guard Command domiciled in NIMASA was established as part of the resolutions of the Memorandum of Understanding (MoU) with the Nigerian Navy to assist NIMASA strengthen operational efficiency in Nigeria’s territorial waters, especially through enforcement of security, safety and other maritime regulations.

Customs

Customs collects N1.585 trillion from 51 compliant traders under AEO programme

Funso OLOJO, Editor

The Authorized Economic Operator (AEO), one of the trade facilitation tools introduced by the Nigeria Customs Service in 2025, has begun to yield bountiful harvests with the revenue growth of ₦362.79 billion recorded in 2025.

According to the AEO scorecard released by the Service, the facilitation tool grossed the sum of N1.585 trillion after certification, an increase revenue from N1.222 trillion before certification.

This represents the growth of N362.79 billion(29.68 per cent) for 51 AEO – certified entities as at October, 2025.

The Programme, according to the NCS, also contributed 21.77% to its total revenue collection of ₦7.281 trillion in 2025, while customs duties paid rose by 85.66% due to enhanced compliance and increased volumes of legitimate trade.

According to AEO Monitoring and Evaluation (M&E) Report, the Programme achieved an average compliance rate of 85.45 per cent with the highest at 100 per cent and the lowest at 60 per cent.

“The evaluation applied rigorous methodologies to ensure objectivity, transparency, and alignment with the World Customs Organisation (WCO) SAFE Framework of Standards and the provisions of the Nigeria Customs Service Act, 2023.

“In the area of trade facilitation, AEO participation reduced average cargo clearance time from 168 hours to 41 hours, representing a 75.60% time saving.

“Company operating costs declined by 57.2 per cent while demurrage payments dropped by 90 per cent, limiting capital flight to foreign-owned port service providers and strengthening foreign exchange retention.

” Overall trade efficiency improved by 77.11 per through digitalisation, simplified procedures, and targeted risk management” the Customs declared in the AEO scorecard.

However, the Service singled out with Eight companies for commendation due to their integrity and compliance under the programme.

The companies include Coleman Technical Industries Limited, WACOT Rice Limited, ROMSON Oil Field Services Ltd, WACOT Limited, Chi Farms Ltd, CORMART Nigeria Ltd, PZ Cussons Nigeria Plc, Nigerian Bottling Company Limited and MTN Nigeria Communications Plc.

The Service lauded them for a cumulative voluntary remittance of over a billion naira into the Federation Account following their self-initiated transaction review and disclosure.

“These actions reflect the strengthening of post-clearance audit mechanisms and a growing culture of voluntary compliance within the trading community.

Nevertheless, the Service suspended a firm under the programme for its non- compliance and display of lack of integrity.

The suspended firm engaged in false declaration of consignments contrary to programme obligations.

“Consequently, the Comptroller-General of Customs, Bashir Adewale Adeniyi, directed the immediate suspension of the company’s AEO status in accordance with the AEO Guidelines, the WCO SAFE Framework of Standards, and Section 112 of the Nigeria Customs Service Act, 2023.

The NCS reiterated that the AEO Programme is founded on trust, transparency, and continuous compliance.

“While compliant operators will continue to benefit from expedited clearance and reduced inspection, appropriate sanctions will be applied where violations are established.

“The Service remains resolute in safeguarding national revenue, facilitating legitimate trade, and preserving the integrity and global credibility of Nigeria’s AEO framework” the NCS concluded in the report.