The Eyewitness Reporter
The last eight years in the Nigeria Customs Service have been characterised by undulating performance.
It has been a mixed bag of fortunes and misfortunes, rise and fall and tragicomedy in the performance of the service.
During those years, the rating of the service plummeted in the eye of the public and the stakeholders who were detached from the cold attitude of the top hierarchy of the Customs were not amused.
Most of the policies and actions of the service, most of which were devoid of human face, brought the agency into direct conflict with the public and the stakeholders due to the leadership style of the man who directed the affairs of the service for those years.
During those years, the officers were muffled and the stakeholders were ruffled.
Then came Adewale Adeniyi, the new Sheriff in Town.
Adeniyi ascended the high stool of Customs as the Customs Comptroller General at a time when the morale of officers was at the lowest ebb.
However, his coming, within the short period of three months, has brought hope, joy and renewed enthusiasm among the officers while it has sparked off a newfound love among the stakeholders who are elated over the crowning of the home-grown officer.
The fortune of the service which dipped during the last eight years and its public rating which plummeted within that period due to the rein of a non-customer officer as the head, have now suddenly sprang to life with the coming of the new Sheriff.
In June 2023, the appointment of Adeniyi as the new CGC by President Bola Ahmed Tinubu marked a turning point in the affairs of the Customs.
It signalled a rebirth of the service which has been grappling with unfavourable public opinion.
As expected, the appointment of the new Sheriff sparked a spontaneous jubilation and exhilaration among the staff of the service and the stakeholders.
This was expected given the professional acumen of the new CGC and his impressive track record in a service he had held sway for the past 30 years.
Adeniyi, as a thoroughbred professional in customs administration and human relations, immediately brought remarkable changes from the stiff and top-of-horse leadership approach of the last eight years.
As an astute public relations expert, Adeniyi immediately went on an extensive engagement with all his officers and critical stakeholders.
He first engaged the powers that be with his direct engagement of Mr President, Governor of Lagos state, Babajide Sanwolu and the National Security Adviser, Nuhu Ribadu.
He also paid homage to the traditional rulers, including the Oni of Ife, Oba Adeyeye Enitan Ogunwusi.
He thereafter engaged the officers, one-on-one at the Headquarters, interacting with them in their various offices under the air of camaraderie, displaying a rare leadership style that was alien in the last years in the service.
He then followed this up with a tour of the commands where he met with the officers before he headed to the border communities where he made a lot of efforts to create an atmosphere of mutual trust, support and harmonious relationship with the host communities and the customs, a vital ingredient that have long been lost to the last eight years of deep-seated suspicion and acrimony that were engendered by the the unfriendly posture of the last regime.
Not done, the new CGC also engaged the members of the maritime media, his constituency during his almost two-decade-long impressive rein as the super public relations officer of the service.
Adeniyi was not unmindful of his counterpart across the border in the Benin Republic to whom he paid homage in a bid to foster a harmonious working relationship that would promote trade and discourage smuggling between the two West African neighbours.
The lawmakers were also not left out in his extensive and strategic engagement as he hosted the members of the Senate Committee on Customs.
In addition, members of various government organizations and private bodies tasted the irresistible lure of Wale’s hospitality.
He didn’t leave the freight forwarders out of his public engagement as he made direct contact with them in their area of operations.
Adeniyi also reinvigorated the Corporate Social Responsibility(CRS) of the service by visiting a motherless baby home in Ibadan where he promised to reactivate the milk of human kindness in the Customs under his leadership.
There was hardly any segment of society that Adeniyi did not court its cooperation and support to have an inclusive administration that is anchored on the goodwill of the people.
That is the hallmark of leadership excellence.
Adeniyi, as a versatile public relations expert, achieved a dual purpose with this extensive and strategic engagement.
First, he used it to reunite the customs with the critical stakeholders who had hitherto felt alienated by the detached managerial style of the last administration in customs.
Secondly, it used the engagement to launch the customs into a new path of operational rebirth where the new management he leads will carry out its onerous task with full cooperation and collaboration of critical stakeholders.
Similarly, the disbandment of the controversial CGC strike force and streamlining of the mushroom customs checkpoints has also endeared the new Sheriff to the stakeholders, especially the freight forwarders, who had had cause to complain in the past about the excesses of those special forces.
Adeniyi also showed his vast understanding of customs operations when he made trade facilitation the fulcrum of his administration.
All over the world, the Customs has duties to facilitate trade, collect revenue, detect and prevent smuggling, with none of the functions running counter against the others.
But over the years, especially in the last eight years, trade facilitation has been subjugated to revenue collection to the chagrin of stakeholders, but the decision of the new CAC not to injure trade facilitation in pursuit of revenue and smugglers is welcomed by the appreciative freight forwarders.
It is more gratifying to note that the new CGC has promised to break away from the past crude method of anti-smuggling tactics which had led to the avoidable death of officers and innocent people.
He hoped to achieve this by relying more on the deployment of technology which will maximise performance and minimise casualties.
The triumph of brain over brawn.
As the 14th indigenous Comptroller-General of Customs and 31st since its establishment in 1891, Wale Adeniyi, a brilliant public relations expert who is well grounded in Customs operations, Adeniyi is fast becoming a new face of the customs, a beckon of hope for the officers and stakeholders who have been yarning for a change from the last eight years of mutual suspicion and acrimony between the customs and its publics.
Stakeholders have therefore hailed the Nigerian Customs Service Act, especially Section 14(1)(a) of the Act, which states that “The President shall appoint a career officer from the Service, not below the rank of Assistant-Comptroller General (who shall be responsible for the overall management of the service) and be accountable for all revenue collections and all expenditures made under this Act”.
It was this new Act that enabled President Bola Ahmed Tinubu to discover and unleash the talents and professional acumen of Wale Adeniyi on the customs for maximum impact.
Until his appointment, Adeniyi was in charge of Strategic Research and Policy at the Customs Headquarters in Abuja.
A professional who is conscious of the need to build a solid image for the agency, Adeniyi once served as customs spokesman for almost two decades until January 2017 when he was redeployed to the Apapa Area Command as a Deputy Comptroller.
He was promoted to the rank of Comptroller in 2017 and appointed Deputy Commandant of the Nigeria Customs Command and Staff College, Gwagwalada, Abuja.
In 2019, he was redeployed to serve as the Controller of the Murtala Muhammed International Airport (MMIA) Command, Lagos.
He was promoted to the rank of Assistant Comptroller General in February 2020 shortly after he supervised the seizure of $8.07 million cash being illegally taken out of Nigeria through the E-Wing of the international airport tarmac. He was subsequently posted to head the Nigeria Customs Command and Staff College, Gwagwalada, Abuja as Commandant.
In recognition of his service, former President Muhammadu Buhari, on October 11, 2022, conferred the national honour of Member of the Order of the Federal Republic (MFR) on Adeniyi.
Stakeholders are unanimous in their conviction that the Nigeria Customs Service will witness a galloping development, turn around of fortunes and professional excellence under the stewardship of Adeniyi.
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